Privacy Policy

At Puzzle Palace Australia, we are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you visit our website or interact with our services. By using our site, you agree to the practices described below.

1. Information We Collect

We collect data when you:

  • Create an account
  • Place an order
  • Contact customer service
  • Sign up for newsletters or promotions
  • Enter competitions

This may include:

  • Personal details: Name, billing/delivery address
  • Contact information: Email address, phone number (used only for order-related communication)
  • Payment details: Processed securely and never stored
  • Technical data: IP address, browser/device type, cookies

2. How We Use Your Data

Your information helps us:

  • Process orders and manage accounts
  • Improve products and services
  • Personalize your shopping experience
  • Send marketing communications (with consent)
  • Prevent fraud and comply with legal obligations

3. Data Sharing

We do not sell your data but may share it with:

  • Service providers (e.g., warehouses, couriers) to fulfill orders
  • Trusted partners for joint promotions (opt-out available)
  • Legal authorities if required by law

4. Data Security

We implement industry-standard measures to protect your data:

  • Encryption for transactions
  • Secure servers
  • Limited access to personal information
    Data is retained for up to 7 years or as long as you remain an active customer.

5. Your Rights

Under applicable laws (e.g., GDPR), you may:

  • Access, correct, or delete your data
  • Withdraw consent for marketing
  • Restrict processing or request data portability
    To exercise these rights, contact us via the Support Center on puzzlepalaceaustralia.com.

6. Cookies & Tracking

We use cookies to:

  • Enable site functionality (e.g., shopping cart)
  • Analyze traffic (anonymous data)
  • Personalize content (with consent)
    Manage preferences via your browser settings.

7. International Transfers

Data may be transferred outside the EEA with appropriate safeguards (e.g., EU Standard Contractual Clauses).

8. Children’s Privacy

Our services are not intended for users under 13. We delete any inadvertently collected minor data upon verification.

9. Policy Updates

We may revise this policy periodically. Significant changes will be announced on our website.

10. Contact Us

For questions about this policy, visit the Support Center on puzzlepalaceaustralia.com.

Last Updated: June 15, 2025